With some of the recent events going on we have received a few requests for disability information & etiquette trainings and tips. So we thought we would put together a list of 12 tips that every business owner or employee should know when interacting with someone who may have a disability.
- Use common sense and think before you speak. Think about how you want to be treated and show the same respect and courtesy.
- Don’t make assumptions and be open-minded. We are all complex, diverse, and unique individuals. No one person is defined by one trait or quality. A person with one disability is NOT “disabled” – they are a person.
- If the person is using assistive devices (wheelchair, walker, cane) don’t touch, use, or move them without getting their permission first. Remember, when you move the adaptive equipment someone is using its like you are moving part of someone else’s body.
- Allow people with disabilities to be as independent as possible; don’t automatically give assistance. If you think they might need help, ask them first and respect their answer.
- When communicating with someone who has a disability speak directly to them; not to their companion or interpreter.
- Don’t ask personal questions if you don’t have a relationship with the person (such as “what happened to you?”). Don’t let your curiosity trump your manners.
- Be patient and provide someone with your undivided attention. Don’t rush conversations, interrupt, or try to finish a sentence if the person speaks slowly. Be honest; if you don’t understand someone, don’t pretend you do. Tell them and listen closely or move to a quieter area if necessary.
- Treat adults like adults; don’t talk down or be condescending towards someone if you believe they may have a disability.
- Don’t avoid interacting with someone with a disability because it makes you uncomfortable. Relax; people with disabilities are interested in the same topics as people without disabilities.
- If you’re business owner, it’s important to remember that people with disabilities are just like all of your other customers; they talk about good (and bad) experiences they have at businesses and are active on social media. Word of mouth and social media are potent forms of advertisement.
- Do not assume that someone who appears to have a disability or mental illness is more likely to be violent than others; this is simply not true. If someone appears upset, ask calmly if there is anything you can do to help and try to resolve their concerns just as you would any other customer. Respect and courtesy go a long way with everyone (including bystanders watching your interaction!).
- Educate yourself; there are a variety of free and low cost resources out there to help you provide excellent customer services to everyone that comes into your business.
If you are interested in learning more please Contact us and ask how we can help.